Cold493 Posted April 21, 2005 Share Posted April 21, 2005 Very Thorough post. Makes me scared to receive my 14.99 eBay Hookah! If yours came like this wonder what mine will be like. My expectations arent that high though. That grommet thing is a piss off cause the hookah will look all wonky now when you use it instead of curvy and smooth. I dont kow what I'd do since i dont even have a Hookah yet. Link to comment Share on other sites More sharing options...
yashman19 Posted April 21, 2005 Share Posted April 21, 2005 Sorry to hear about your poor expierience with hookah, don't get discouraged. Now you said your session was poor and lacked flavor and smoke density. Could this be just because it is your first time smoking and arn't sure how to set everything up properly, or have you smoked in the past and have expierience and this was just faulty equipment? But like I said don't give up now As for that tray, I have a hookah with a tray that fits the same way. I don't really like it but yes, that is just a style some companies use. Also, don't feel obligated to keep this hookah if anything is wrong with it and you think you can just live with it. I know it will be hard to send in your hookah and wait for another one, but if it means getting a nice air-tight properly working hookah, i think its definately worth the wait. You shouldn't have to live with a defective hookah when you paid good money. Good luck with whatever you choose, and Happy Smoking! Link to comment Share on other sites More sharing options...
mushrat Posted April 21, 2005 Share Posted April 21, 2005 why are you even wondering if you should call?? CALL! dang man if someone who got a piece of crap like you did doesn't call no one will...if they think its ok to peddle junk like that because no one will notice you gotta show em someone noticed.If i were you i'd tell them what was wrong, tell them you expect them to send proper replacements OVERNIGHT because you have waited long enough, and don't take any BS. It's my usual approach and it works. I got Southsmoke.com to send a call tag for the crap they sent me and a full refund. You may not make friends, but I'll bet you get results...companies survive on word of mouth and right now the word isn't good. $.02 Link to comment Share on other sites More sharing options...
Mathazar Posted April 21, 2005 Share Posted April 21, 2005 Send it back and order from www.Hookah-Shisha.com or www.SocialSmoke.com I haven't heard many complaints about them Link to comment Share on other sites More sharing options...
jhegro Posted April 21, 2005 Share Posted April 21, 2005 [quote name='Yashman19']Sorry to hear about your poor expierience with hookah, don't get discouraged. Now you said your session was poor and lacked flavor and smoke density. Could this be just because it is your first time smoking and arn't sure how to set everything up properly, or have you smoked in the past and have expierience and this was just faulty equipment? But like I said don't give up now As for that tray, I have a hookah with a tray that fits the same way. I don't really like it but yes, that is just a style some companies use. Also, don't feel obligated to keep this hookah if anything is wrong with it and you think you can just live with it. I know it will be hard to send in your hookah and wait for another one, but if it means getting a nice air-tight properly working hookah, i think its definately worth the wait. You shouldn't have to live with a defective hookah when you paid good money. Good luck with whatever you choose, and Happy Smoking! [/quote] i've smoked hookah for about 4 years now. not on a constiant basis, but this smoke was just....blah. at this point. i just want new/fresh mouthtips, a proper fitting gasket, and the advertised hookah-hookah maassel. i think im just going to order another hose anyhow, so hoopefully that will seal better and be airtight. Link to comment Share on other sites More sharing options...
jhegro Posted April 21, 2005 Share Posted April 21, 2005 [quote name='myasaray.com']I like the way you presented the full process. I would like to assure you that this will never happen at Mya Saray. Try us and since you already spend money on the product that you purchased I will give you 30% off on any hookah you buy from us. If you are interested please give us a call at 1866 277-9MYA We are very proud company with our quality hookah and we want everyone to know that MYA Hookah is the best Hookah ever made. Again sorry that you went through all this trouble. Mahmoud Badawi CEO[/quote] Mr. Mahmoud Badawi, thank you for such a generous offer. however, i would like to be fail and give saharasmoke.com a chance to correct their mistakes before i go and ask for an entire refund. however, if they fail to please a customer, i will gladly take your offer. thanks again and i will keep you and your company in mind for my future purchases. Link to comment Share on other sites More sharing options...
wyteboy Posted April 21, 2005 Share Posted April 21, 2005 jheg you should absolutely call and get another COMPLETE working hookah from them AS WELL AS SOME HH maassel or anything else you want as compensation for the inconvenience. Just my .02. Link to comment Share on other sites More sharing options...
Mathazar Posted April 22, 2005 Share Posted April 22, 2005 In my humble opinion, they should have just replaced the entire package with shipping included. Hookah-Shisha has a guarantee that if you're not ABSOLUTELY satisfied with your purchase, as long as it hasn't been used, they'll replace or refund your order. It seems as if SaharaSmoke is getting off pretty easy here. You should have demanded a refund, imo Link to comment Share on other sites More sharing options...
mushrat Posted April 22, 2005 Share Posted April 22, 2005 I would tell the the thing is defective and has poor craftsmanship... Send them the pictures you posted of the shoddy metal work causing the torn gaskets. Don't let them convince you there is nothing wrong by ending you a bunch of cheap replacement parts when the real problem is crappy workmanship that shouldn never have made it past their quality control people. Remind them its their junk and you paid good money for it. Link to comment Share on other sites More sharing options...
jhegro Posted April 22, 2005 Share Posted April 22, 2005 so basically this is what im going to be doing: once i recieve the new gasket and i find that this one tears as well because of the defect on the stem, i will be contacting saharasmoke.com and will tell them they will replace the stem or i'd like a 100% refund including shipping. if they decide to replace the stem, im gonna demand something in return because if at chance 2, they mess up, i bleieve i am entitled to some sort of compenstation. how does 250g tubs of all the flavors of hookah-hookah maassel sound? =) im not the type of person to go and tell a manufacturer to take their stuff back at the slightest flaw. i'll give them a chance, but after that, i will put my foot down. and besides, if i put up all over the web not to order from saharasmoke, they will probably feel the effects. either or...waiting on chance 2... Link to comment Share on other sites More sharing options...
cypress Posted April 22, 2005 Share Posted April 22, 2005 You are going to still have that problem with the stem unless you have a few tools to fix that bulge. If you must live with that buldge at least file down the sharp edges sot the gasket will not tear. Link to comment Share on other sites More sharing options...
Mathazar Posted April 22, 2005 Share Posted April 22, 2005 jhegro.....we're talking about a $54 hookah here, NOT hundreds of dollars. Once you received that crap, you should have called them up and demanded a refund, on the basis of a very frustrating purchasing experience. Dealing with a problem indirectly, such as threatening to post negative reviews all over the web, isn't dealing directly with the problem. You have to be DIRECT with these people. If you give them the impression that you're easy to take advantage of, then they're GOING to take advantage of you, even over something as cheap as a $54 hookah. Well, so you weren't direct with them. Instead of getting a new rubber grommet, knowing that the stem is going to rip it, you should have just asked them to send you a new stem, and ask if they'd pay for shipping on the defective stem. You know in your own mind, just as I know sitting here at my monitor reading about this ordeal, that a replacement stem will take care of the problem. If you call them up right now and explain this to them, and demand that they send you a new stem, they're going to have to send you a new stem. I just think you handled the problem ALL wrong from the get-go. You have to be nice with these people over the phone, yet you also have to let them know that you're not a customer that's going to take any crap from them either. Once they know that you're not going to settle for cheap replacements that aren't going to take care of the problem, then they're going to be forced to take more direct action to settle your dispute. You should call them up RIGHT NOW, and say that you changed your mind and realised that a rubber grommet isn't going to take care of the problem, you should tell them that you want a replacement stem, and that you want them to pay for the shipping of that stem an for the return shipping on the defective stem. If they say no, well then that's when you say: "Well then, F*** YOU!!!" And you threaten to call the Online Better Business Bureau and the District Attorney in your area and complain about "False Advertising" on the internet. I guarantee you they'll send you a replacement stem and pay for shipping both ways. Granted, I don't think you're going to have to go thru all that with SaharaSmoke, because I believe they are a reputable business who aim to please the customer no matter what, even if it costs them a little money to cover their own mistake. jhegro, you have to be more direct with these people and tell them EXACTLY what you believe the problem is, and what you think they should do about it Link to comment Share on other sites More sharing options...
mushrat Posted April 22, 2005 Share Posted April 22, 2005 About what I said... just more so. Link to comment Share on other sites More sharing options...
jhegro Posted April 22, 2005 Share Posted April 22, 2005 mathazar, you are exactly correct, it is a 54 dollar hookah, not a 1500 dollar item. As a previous small business owner, i can understand the frustrations on both sides. however, as u stated, it is only a 54 dollar hookah, not one of those 1000+ dollar ones. you SHOUDLNT expect perfection. as for bad mouthing them online, i've found that with any internet based business it can be very detrimental to sales. either way, it seems to me we could argue both points of being a consumer and a company. so i say we dont discuss it any further and just keep talking about hookahs! anyhow, i just spoke to saharasmoke once again after i reset my grommet and found that it tore ANOTHER hole in it. because of this, i knew it was a quality control issue, and they too said it themselves. they are now sending out a new stem and a return shipping label in it as well. that is enough for me. at this point i am satisified enough with saharasmoke. i am pleased with the way they have gone and resolved my problems. however, i probabaly wont be ordering much hardware from them anymore, but i feel relativily safe ordering coals or maassel from them. so im just going to sit here and wait for my packages. Link to comment Share on other sites More sharing options...
Mathazar Posted April 22, 2005 Share Posted April 22, 2005 A HAPPY ENDING Link to comment Share on other sites More sharing options...
wyteboy Posted April 23, 2005 Share Posted April 23, 2005 glad to hear it all worked out! after the cypress samples i am gonna order 50g samples of af strawberry and GS AF strawberry and esk apple and a bunch of 3kings i think... Link to comment Share on other sites More sharing options...
Mathazar Posted April 23, 2005 Share Posted April 23, 2005 wyteboy, don't make the mistake of getting 3kings, I promise you'll be disappointed. If you get a BUNCH of anything, make it Golden Coals!!! You can get 3 boxes (100 each) of Golden Coals at Hookah-Shisha for $36.95 Remember......3kings will ruin the flavor of your smoke by imparting too much charcoal flavor into the smoke. Golden Coals will NOT. Just watchin-out for ya, dude Link to comment Share on other sites More sharing options...
mushrat Posted April 23, 2005 Share Posted April 23, 2005 right...golden will just explode causing damage to you,your crpet, the cat, and anything else in the shrapnel zone...or so i've heard. Link to comment Share on other sites More sharing options...
Mathazar Posted April 23, 2005 Share Posted April 23, 2005 I haven't had one explode on me in a LONG time. Anyway, it's worth it because there's no charcoal odor or flavor whatsoever Link to comment Share on other sites More sharing options...
cypress Posted April 23, 2005 Share Posted April 23, 2005 From what I gather from what wyteboy says he likes 3 kings. If he likes it then oh well. As far as the exploding goes, if you light it with the tongs then thats your own fault since most of us in here knows what they do. I never have a problem because i just drop them in my pot and light it over a gas stove. If they do pop its in the pot and I have no worries. The popping ceases when they are well lit. Link to comment Share on other sites More sharing options...
mushrat Posted April 23, 2005 Share Posted April 23, 2005 Heh, what about the old maids? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now