Especially if him shipping them back falls into a matter of commiting a crime.
OP is trying to interpret law on his own. He is trying to receive a refund without shipping back the product by applying the logic of an employee of a government agency.
Yes, ShishaFreak would be potentially liable for the loss but that's only when an actual judgement by someone of power has passed it.
If the OP wants his money back and not return the coals due to his own interpretation of the law (again, based on the logic an employee and not someone of power), then he needs to wait for that judgement to pass. If he wants his money now, he can use the return shipping label. He can't have it both ways.
And his libeling (thanks Chris) of ShishaFreak in the OP is just icing on the cake. If you were scammed, they wouldn't have returned contact with you in the first place.
So he called an official government agency in his country and was advised that shipping the product would be breaking a law but somehow that is him interpeting the law on his own? You mention someone of power, if you have a problem where ever you are do you expect to be able to reach the govenor of your state or even the mayor of your city on the phone?
Yes if he wants his money back he could ship the coals back. You are right, he cant have it both ways. He can either take the loss on the counterfit coals or he can risk a criminal offense by shipping them back and getting his refund.
Also it isnt libel. He ordered Coconaras. The ones he recieved were counterfits. Shishafreak didnt know they were and thats fine, shit happens and it was an honest mistake. Im pretty sure the realms of libel are out of this picture when you are receiving a counterfit product even if the retailer had no idea. The 2 cancel each other out.
Its ridiculous to see people jumping down this kids throat for this. We are in a down economy and if I got $80 worth of faulty product I would be mad too. Should he have handled it differently? Probably but I mean come on, you are gonna jump down a fellow hookah smokers throat for getting burned on a transaction?