my hookah came today! i ordered it on December 26 and it is now the 11th of january, but they gave their employees a lot of days off and the 26 is a Canadian holiday, and i didn't know that at the time. for the delay they gave me a 10 dollar gift certificate. that made it all better. i'm pleased with my order over all. the inside of my stem was bent inward where the hose goes so that the hose would not fit, but that was fixed in a matter of seconds with a pair of needle nosed pliars. everything looks good although, i would recomend getting a different set of tongs because they are thin, heat up really fast, and are hard to manuver. i will order from them again.