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mushrat

Smoking-Hookah

This is for posting your PERSONAL experiences with www.smoking-hookah.com. Please restrict your comments to what you ordered, customer service, delivery, and over all satisfaction.

If you had a problem, was it resolved in a satisfactory way?

Please post here only AFTER your transaction is complete.
Comments and questions by others will be restricted to the regular discussion forum and deleted from this topic if posted here

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I've had two orders with them:

First order was a 24 inch Syrian. And that went fairly smoothly with the package arriving in Australia no problem. However the second order was a fiasco of unimaginable proportions.

I ordered something like 15 50g samples of various al waha and Nakhla flavours. After placing the order I got an email that they had shipped out the package but due to shortages had to change the brand and flavours of some of my order. And I was told after the package had been shipped out so I didn't have a chance to object or suggest some alternative flavours I was actually interested in.

Anyway when the package arrived there seems to have been a mix up and I had gotten a crappy $10 dollar hose instead of the more deluxe one I had ordered. Anyway I emailed them and they said that it was a mix up but now they no longer have the colour hose I ordered and I would have to wait a month. So I do, impatiently, and they finally send it out which took another 2 weeks. And when it did arrive it was the right type of hose but brown rather then blue. And i really didn't feel like going through this shit again so I just took it.

Now in their defence I did get to keep the original mix up hose and I was given 175g of Nakhla for the repeated fuck ups with my 50g samples. So in conclusion you got to make up your mind about them. If your one of those people that can tolerate fuck ups as long as you get free stuff in compensation then this company is for you. But I live in Australia and this company is in Israel so I rather get my correct order and not have to wait 2 weeks for the corrections plus freebies.

I probably won't deal with them again even though their shipping costs are some of the better ones for non-US citizens

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Ordered from Smoking-Hookah.

1 New Hookah And some Al Waha samples. All for my brother who lives in Northern Galilee area.

Ordered ok. S-H responded to my queries all ok.
Delivered ok on Sunday. Ordered Thursday.

All in all a perfect example of an easy transation.

JD

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My order just arrived today, which isn't bad at all given I'm in Australia and only placed the order on the 5th of December.

I ordered one of each of the following:
- Saet Safa, double apple, 70g
- Afzal, mango, 50g
- Nakhla, sweet melon, 50g
- Abed Elkader, Orange, 50g

All were received rattling around (no damage, though) in a box with a few handfuls of expanded polystyrene chunks, and, gratis apparently, another 70g box of Saet Safa double apple... I'm not complaining, either myself or one of my friends will appreciate it, I'm sure. No customs declaration on the box, though... and it hadn't been opened/inspected (bless the Christmas season and its phenomenal mail volumes, curse it for making my work in the P.O. harder [laughs]).

I was a little surprised on the website, when ordering, that there was no confirmation screen after entering credit details or anything telling you the postage cost, but given it was by far cheaper than getting anything sent from the USA, and they have a reasonable stock, etc, I'm quite pleased.

At this point I'd order from them again and hope for an equally simple transaction.

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I ordered a 34 inch syrian from them, and it pretty much turned into a disaster. It took 10 days on 5-7 shipping (could have easily not been their fault), and when I recieved my order the grommet for the stem wasn't tight enough to hold up the stem with any stability, the grommet for the hose didn't fit at all, and the tray didn't fit on the hookah. It took them an additional 2 days to get back to me about the various problems saying they would straighten it all out right away and sent me a new hose (that is just awful) as well as hose grommets. Then another 2 days later they agreed that they would see about sending me stem grommets and a tray that fits. All in all it took several phone calls, close to a dozen emails, and almost 3 weeks before I could smoke from the hookah. On the plus side, the hookah works fantastic, but I am sure I could have gotten one elsewhere that would be just as good with FAR less hastle.


-Phoenix

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Just received my order from Smoking-Hookah, it was 50g Al-Waha Banana, 50g Al-Waha Orange and 50g Nakhla rose. The order arrived on time in Canada (9 days on 10-14 days shipping) but it was only packaged in an oversized enveloppe, with no customs declaration. Of course, the boxes of shisha were badly smashed, but the actual shisha was of course intact. Anyway, it was ok, but there are better companies out there.

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I first ordered from these guys a year ago. It was a little slow, but that's to be expected since they're located out of America. With that in mind, it's not too bad at all. Transactions were pretty decent. I recently placed another order a few months ago. Prices have gone up significantly.

However, I must say that these guys are about the only place I've gotten nakhla/basha in great smoking freshness. Orders from almost all other places haven't been able to compete in this regard, and nakhla is VERY sensitive to freshness in my opinion. Their al waha was also great (my personal favorite by far). I got a nakhla grape from them and it was fantastic. I've since ordered grape from hookah-shisha but it doesn't come close. Didn't get a single good long smoke out of the 250g.

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smoking-hookah has been the only place that sell top notch naklha for some reason. all others aren't nearly as good.

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I also ordered a hookah and have been working for a few weeks because we bought it threw paypal. This is my first hookah set too, and tonight was only the second time I have ever smoked hookah. It was pretty exciting.. and I was extremely excited to see that it had finally come today. I have lots of complaints though about this. We in total spent 153 dollars. I didnt get the right one/ The one I got is still 28 inches though. I got a completely different base. That wasnt too bad. But the instead of a matching blue thing on the stem. Its red and it doesnt rotate. The hoses have nicks in them and you can see the awesome glue around them. The grommets dont fit properly and you have to get them just right so that the smoke doesnt come out of it. The tray doesnt really stay on it right either. And the extra bowls I got where also brown and nicked. The windcover is dented. I dunno I was expecting a little better quality. I did recieve 10 sample packs correctly. I wish I would have ordered from a differ site.. but this was one of the best sites I managed to find that had paypal. I got the case. The hookah just fits though.. that is my fault.. I should have gotten a smaller hookah.

I dont recommend this site.

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Products:

a medium hookah carpet
Ice bowl
2x simple Egyptian hoses
a Fifi hose

The Medium Hookah Carpet is very good looking. I can't smoke without having it round. It soaks up burns and emits a natural (not factory) smell if you drop a hot coal. Very nice. Bigger than expected (a good thing).

The Ice Bowl is a good idea, but it doesn't work so well. It didn't noticeably cool down the smoke, and the ice melted pretty quickly after putting the coals on top. After 4 freezes mine broke. I don't recommend this item.

Instead of the two simple egyptian hoses I ordered ($2 each) I was sent a single 62" syrian hose worth $14. I was after the quantity and not quality in ordering these two items and so I wasn't entirely happy. I wasn't notified that a change to my order was made. However, when I let them know of the slip up they promptly replied that next time I order with them they will give me two free egyptian hoses. They have a positive score so far.

Finally, a Fifi hose. The Fifi hoses pictured on the site have wooden handles, without a cobra shape. The one I got was a cobra Fifi hose. I didn't know about that. They apologized and said they have been out of the ones pictured for some time.

Internet Service

Perfect. The best I have experienced.

Shipping Service

The Best. They used the Israeli postal service which was very prompt (within 4 days to australia) and unbelievably cheap for the package's size/weight. I live in Australia, and I would believe that Hookah-shisha has the best shipping to Australia (possibly anywhere outside the US).

I think that Hookah-Shisha has some very beautiful hookahs and has a number of things that no other internet sellers have (like the crown decoration, pouffes, backgammon sets, rugs).

My next purchase, I hope will be their 28" Spider Design Hookah, unique and unusual. Two hoses for me.

Overall: 8.5/10 Edited by Estariol

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I have to say, i didn't like them. angry.gif

I ordered a 28" double hose rotator. I was not pleased.

First of all, every grommet, the screw-on air valve top and the ball bearing that goes in the air valve were all simply thrown into the box of peanuts. i had to dump the whole box out and pick through peanuts to find them all. The hose grommets were a laugh, very poor quality, and the smaller holes at the tips of the grommets had extra plastic (Yes, plastic...) filling in the space. Each one fit on the tip of the hose differently too. The plastic grommets on the hose barely sealed with the hose shaft grommets, i had to use a little too much force to get them set right.

The tray was a joke, it was flat, and just loosely sat at the top of the shaft, wobbling around, and it held absolutely no weight.

The threads between the shaft and the base were mangled at the top on the base, so it screwed in a little crooked, but not bad enough to not have a seal.

Under the glass base, the top of the rotating part (against the base), had a dent in it.

The messed up threading i talked about earlier caused the hookah to tilt to the outside, so when it spun it looked lopsided.

I made sure to wash everything out before use, but it did not stop the disgusting car keys metal taste from destroying our palates. Not a fun taste. It didnt go away aftre the second or thrid smoke.

And finally, the air valve AND the ball bearing rusted after i first washed it out.

Bad Hookah quality. That's all they needed, and i'm never going to purchase from them again.

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QUOTE (ZenSilk @ Aug 31 2007, 11:24 AM) <{POST_SNAPBACK}>
I have to say, i didn't like them. angry.gif

I ordered a 28" double hose rotator. I was not pleased.

First of all, every grommet, the screw-on air valve top and the ball bearing that goes in the air valve were all simply thrown into the box of peanuts. i had to dump the whole box out and pick through peanuts to find them all. The hose grommets were a laugh, very poor quality, and the smaller holes at the tips of the grommets had extra plastic (Yes, plastic...) filling in the space. Each one fit on the tip of the hose differently too. The plastic grommets on the hose barely sealed with the hose shaft grommets, i had to use a little too much force to get them set right.

The tray was a joke, it was flat, and just loosely sat at the top of the shaft, wobbling around, and it held absolutely no weight.

The threads between the shaft and the base were mangled at the top on the base, so it screwed in a little crooked, but not bad enough to not have a seal.

Under the glass base, the top of the rotating part (against the base), had a dent in it.

The messed up threading i talked about earlier caused the hookah to tilt to the outside, so when it spun it looked lopsided.

I made sure to wash everything out before use, but it did not stop the disgusting car keys metal taste from destroying our palates. Not a fun taste. It didnt go away aftre the second or thrid smoke.

And finally, the air valve AND the ball bearing rusted after i first washed it out.

Bad Hookah quality. That's all they needed, and i'm never going to purchase from them again.

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hate these people not only was the hookah completely diffrent they wanted me to take photos of it for proof i won out but cant understand how the hookah i wanted was nothing like the one i recieved dry.gif never buy from a companey who quote the advertisement with "colour may vary " i think thats their way of saying we take your money....you take your chances.

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I just orderd a Hookah Package over the phone today... Hopefully nothing is wrong with my Hookah...

I got this, they gave me a discount, they have been really nice and they are sending me a recipt with everything....

I can't post links, if you go to the smoking-hookah website I got the "modern package" hookah..

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Well I orderd my hookah from this company on Sunday, it shipped out Tuesday from Israel I got it 2 days later.... That is freaking fast!!!! I got everything in one piece the hookah is great, although I do wish I got something bigger that is my mistake...

One thing I do not like is the rubber garment on one of the bowls is absolute crap, and the rubber garment on the hose is absolute crap! Other then that the hookah is very nice can't wait to have my first smoke session out of it..

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So I was searching for days for the perfect hookah online (before I knew about this site somehow). I decided to go with smoking-hookah because they had an awesome hookah that looked very unique at a good price. I purchased from them and as others had said, it had gotten from Israel to Reno pretty quickly. Faster than I expected anyways. The box had holes in it from the hookah stem, but everything seemed to be in working order so whatever. The first thing I check out was the base (everything was still wrapped), and it was TOTALLY different from the one that I ordered on the site. This wouldn't be such a big deal except for the fact that I put in days of searching for the one that I wanted. The glass for the base was a completely different blue (cobalt instead of a bright sky blue), the paint was a different design which wouldn't be a big deal except for the fact that it was a completely different color scheme. The paint that was on it looked like total ass. I could have done a better job if I were drunk. The stem was the basic design as I wanted, but again, a totally different color scheme. The hose that was sent seems of very low quality and doesn't even fit the stem of the hookah. It didn't come with a grommet, so I don't know if that will fix the problem. I decided I wanted to return it. As someone else had also said, they wanted pictures to prove that I was telling the truth. That didn't fly with me. I just said that I wanted to return it and they gave me the run around. By the way, this is all by email. They wouldn't take my calls. So after the first request to return, they said they would send a new hose. I told them that I didn't want that, I wanted to return it. A few days later, they replied but didn't say how I could return it. On the third request, I had to get snappy and they finally replied to what I actually wanted, a return. They gave me the option of either 1) paying to send it back to Israel, then a 25% restocking fee on top of that, or 2) keeping it and getting a 50% refund. I decided to keep this hookah that I didn't want, b/c the price for it to go back to Israel and the restocking fee would be ridiculous to have nothing at all for it. I would not recommend this company to anybody at all, unless you want to go through a big hassel. I'll give them a 1/10, with the one point for trying to make it right after a few weeks of jumping through hoops.

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These people are liars and sell garbage at high prices. STAY AWAY FROM THEM - read on and you will see why

Experience: Ordered a 28 inch deluxe Syrian from them costing over 100 dollars. It was advertised as having a stainless steel shaft.

When I order a stainless steel shaft, i expect this to mean that the shaft which the smoke goes thru, the inner shaft is stainless steel. Stainless is the only material that I know besides glass that does not retain odors.

After a few smokes, even with good cleaning after each session, I had a bad taste that I could not get out. I tried cleaning it with lemon juice, and it was as bad, only with a different taste. The cheap hose they sent with the 'deluxe model' was like breathing from a chimney and retained bad smoke odors as well.

The shaft, which one is able to unscrew, I figured, should be unscrewed to clean it more easily. Every hookah that I have had that has a section that you can unscrew is there for portability and easy cleaning. It is that case with my Stargate and Mya Gyro Hookah.

I unscrewed the shaft, and then I found out that I was REALLY screwed, because, instead of an easily cleanable section, the entire inner shaft was one complete piece and by unscrewing it, the entire inner shaft broke in two with no hope of putting it back together.

In addition I then found out by close inspection that the inner shaft was NOT made of stainless steel but of some cheap metal, most likely some cheap copper or something similar.

Email to smooking hookah about this-which was worded as politely as I could-was not answered.

I will NEVER order anything from such a company again and would not recommend anyone purchasing from them either.

After this experience, I read and researched what everyone said about the Mya Gyro, and hookah-shisha, and ordered the Mya Gyro from them. I can only say that Chris from smoking-hookah.com delivers about the best customer service I have ever experienced. He worked with me until I got the order right, and mailed it from the states to the Czech Republic where I am living at the moment. It came in a few days, passed customs, and due to the wording on the customs form I did not have to pay exorbitant customs fees. I give them a 9/10 for service, excellent quality goods, and speedy shipping. Thank goodness there are places like that where we can order from with confidence. Edited by jerrysalem

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Ordered $40 worth of shisha, Al Ouns, Abed Elkader, Mabruk. Thought okay no problem. $40 is not a tiny order in my opinion especially with shisha.

Took 2 weeks to get.

Their Policy:
We do our best to deliver our products in a timely fashion, (estimated 5-7 work days contingent upon shipping location and availability for any order over $50, 10-14 work days on orders up to $50).

That is crap. I made an order got to try some shisha no one else carries, but I will not be buying from them ever again.

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Decided 5 years was a long enough wait to try again.

 

Ordered 100g of Samba Orange. That's it. Shipping costs just a few cents shy of $15. It came first class postage without the tin. Total weight of 7 oz from Cali to Texas.

 

By my calculation, my shipping paid for the postage, the bubble mailer, the label, the ink to print the label, the wage of the person processing my order and enough left over for the owner to make a little bit on the shipping charges. Not including the profit off the product itself.

 

After compaining they sent me the tin.

 

I haven't been this ripped off with shipping charges since TexasHookah.com

 

2 Strikes now....

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Ordered the Great Outdoor Package!

 

Great product right out of box. Every item was individually wrapped tight in bubble wrap. The box was also full of the peanut styrofoam. It came with 4 50g boxes of shisha. The hookah itself was in great condition. The coals are quick light coals I'd say about 30seconds to 1minute. I would rate this product a 9.5-10. The only reason I say 9.5 is because the choice of shisa was a little bit dry. Other than that. I recommend this product to everyone!

 

-Them Hookah Dudes

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Let us know how we are doing. We just took over management at Smoking-Hookah as of March 2015. We have added many new hookah products. If there is something you would like to see, let us know. Thank you. :lol:

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