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Chreees

5Starhookah.com Reviews

31 posts in this topic
This is for posting your PERSONAL experiences with www.5StarHookah.com. Please restrict your comments to what you ordered, customer service, delivery, and over all satisfaction.

If you had a problem, was it resolved in a satisfactory way?

Please post here only AFTER your transaction is complete.
Comments and questions by others will be restricted to the regular discussion forum and deleted from this topic if posted here.
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I actually went directly to the store and was kind of dissapointed because I had to wait for so long to get help because it's a hookah supply/pizzeria, otherwise they had a lot more selection in some brands that you can't find anywhere else, they had the Shiazo steam stones which no other store carries. They didn't have the hose I wanted which kind of sucked but online it said they did have it :| and when I called and asked everything that's online is at the store and I can get it right? the girl said yes, but wasn't the case. I would come back for the hose I want and the big buckets of AF, it's a good place to just stock up and not worry about supplies for a while. They gave pretty good deals on their stuff too. I do hear good things about people who actually ordered online though.
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I placed an order online for some Shiazo Stones, some AF 50g packs and a 5 pack sampler of 50g hookafina. Product shipped within 24 hours and I had it in 2 days (they shipped USPS Priority). When my package arrived, the hookafina sampler packs were not the ones I ordered. In the site the packs are numbered and I received the wrong one. I really just wanted 2 flavors specifically anyway but since those were not in my box, I emailed them. Alex (site owner) responded and told me that I can keep what I got and he would send me the 2 flavors I wanted free of charge as an apology for the mix up. This was my first time ordering from them and I was impressed by their speed of shipping and communication as well as their customer service. Thanks again Alex!
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Placed an order for 4 packs of Tang, KM quad metal windcover, nammor hose, grommets and extra hose adapters, alien bowl, diffuser, and a box of coals. Everything came packaged well and the shipping was free and quick. He also threw in some nice freebies. Would definitely order again. Also has the lowest price of tangiers that ive seen
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Ordered 3 packs of tangiers from them on Wednesday (June 6th), it shipped out Thursday (June 7th), got here today (June 15th), considering it had to come from US to India, it made pretty good time. This was my first order from a US vendor, and I had too many questions about everything, and I must commend Alex as he answered all of them with great patience, and quickly too.

After my order had shipped out, I tried to track it and the USPS website was showing 'just accepted' even after almost a week after it had shipped out. I emailed Alex about it, and he PERSONALLY went down to the post office 2 times (I had mailed him twice) to get the real status of my packet and emailed me about it. Great customer service that is!

Come to the order, everything was well packed and he even threw some free coco tips! :) I am a happy customer, recommend them highly!

Here is a detailed review:-

http://www.hookahforum.com/topic/42976-looky-what-came-in-the-mail-today/page__pid__515985#entry515985
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Placed an order for 12 packs of Tangiers, Alex helped me get what I wanted as well as add in the new flavors which were not yet listed, give me an updated price and sent my invoice. The shipping was incredibly fast for coming to Canada (5 days), and I got exactly what I ordered as well as a bonus sampler of the new AF Kiwi. 5/5 and I am already in the process of doing more business with him.
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I am hugely impressed with 5starhookah. Amazing selection, good prices (especially on tangiers), exemplary customer service.

I made my personal biggest order ever with them and they were great through and through. I had called before hand to ask about stock such and got the answering machine. I left a message and not 30 minutes later I got a call back. The lady on the other phone was warm, nice, and extremely accommodating. I made an unusual request to weigh just the stem of an Americana. There was no annoyed sigh or rushed talking, she said "absolutely! give me one minute!" and came back with a weight. After we talked I hung up and forgot I had to ask one more question, so I called back and she answered on the first call. I said "sorry I just talked to you I dont mean to be annoying" to which she replied "oh absolutely not! No problem at all!" I also sent an email suggesting a deal I wanted to make, and 12 hours later got a reply that it was a fair deal. I placed my order on Friday 8/12/11. It was shipped the next day. I received my package, extremely well packed on 8/18/11 (damn weekend).

Pros:
selection, price, customer service, packing

Cons: The ONLY con is the banner on their website.

Based on this experience I absolutely would order from them again and give them a 10/10 rating. Awesome.
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5star might be my new go-to guys. They have great prices on Tangiers, seem to have a wide variety of stock. Shipping was quick, my order was perfect, everything was packaged very well - no leaking, nothing broken, etc. I had ordered a small phunnel from them, and it came bubble wrapped within its own small box within the bigger box. I also got a couple of freebies from them on a ~$75 order - nothing huge, but it's still a nice and appreciated gesture to a new customer.
Their website layout is not my favorite (do we [i]really [/i]need bikini girl with the poorly-animated smoke?) but it's nothing to deter me from ordering there again.
10/10.
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I went to 5star after seeing reviews on here and everything that is said is true. Great website to order from. Lowest price for tangiers i've seen around and a great selection of other shishas. I got a tangiers phunnel and a mya bowl. Both were wrapped in bubble wrap with their own small boxes. Great packaging all around. Plus a free 50 of nak and mouthtips. What makes me want to order from them again, however, is the speed. I placed an order Wednesday morning shipping it to my apartment up at school. It shipped out soon after i placed the order and was on my doorstep Friday. Ridiculous speed.
Overall.....highly recommended
10/10
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Well, I cannot say that my experiance with this vendor was all that plesant. I ordered from them because thier prices were great, and they had great reviews. However, My order was placed on the 18th of august. They charged me straight away, and I never recieved a tracking number, I did recieve the notice that they charge my card etc... Figured I'd give it through the weekend and I called them on the following monday, They said they shipped my package and forgot to send a tracking number as they were leaving for a hookah convention. They told me I should be recieving my package that thursday. Thursday came and went, Tried getting ahold of them on friday, and saturday to no avail, they did not return my phone calls (And it has been verified that they work from cell phones, not office phones) So I thought this was a bit ridiculous, as I have left voicemails. I call again on monday the 29th so figure out where my package, and what the deal is. They said they didnt know that they'll give em a call back. after about 2 hours they give me a call back and They inform me that my package was not shipped. Which really made me angry because I was lied to in the first place. So, they upgraded my shipping to USPS priority, and shipped it tuesday, threw in some freebies. After that it was pretty smooth sailing, I recieved my package on thursday sept 1. Still, a long wait I was not too happy about, ontop of waiting for an answer. I dont know if I'll be ordering from them again, even at thier low prices. Due to this situation i cannot give them a higher review rating. I'd have to go with a 5/10
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I love 5star. My first order was $75 worth, was happy my mya came with al fakher instead of leftover 50g boxes that I haven't heard of. I had wanted to get a few of the new tangiers flavors since they're so cheap there but they didn't seem to have them. Quick answer back and they have me their last two before the new shipment, yay! I've never had a phone call from a vendor, but to my surprise, they called me to let me know that the tangiers would be included and to confirm that was alright with me before shipping. When I received my package a few days later, they also have me an extra 100g of Al fakher, coco tips, and 50g of nakhla. What a gift!
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I also ordered again and it was supposed to arrive on the 8th. Tracking said it was for some reason undeliverable even though it was a copied and pasted same address as last order. So contacted 5 star to see if what that meant, never had that happen on Sunday. She called me Monday afternoon telling me how shes been arguing with USPS all morning and how they're pretty much b.s. Giving 2 contrasting stories after talking to 2 employees and 3 supervisors. How could they leave a note on the door but not be able to find the address?? USPS won't give them back their money, but they will still be resending free of charge. Idk, I just found it really nice that she called to tell me she hasnt been extremely quick this morning with the emails since Shes been busy fighting for my package. Just found that really awesome.
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Forgot to write another review as I should ahve a while ago. I ordered a good bit of stuff from these guys, deciding to give them a second chance. And they really pulled through, I ordered 9 packs of tang, grommets, and a nammor hose. Got from cali to wisconsin in 3 days via USPS. transaction went smooth, no problems, nothing went wrong at all. Did a very good job.
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Once again I am extremely impressed with 5starhookah.com. I fear I'm becoming a fan boy at this point. Placed an order Friday 21st at 4pm EST. Got a call at 6pm that night saying one flavor is out, no problem picked another, they shipped it that night from CA. When I got home from work on Monday the 24 it was at my house in VA. BTW that was their free shipping promotion. Pretty flippin good if you ask me. Also got pumpkin spice 50g fantasia sample and 3 shisha containers (which I probably wont use).

Awesome. 5star living up to their name.
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I made an order for some Shiazo Steam Stones the other week, on a Friday afternoon, and received them on Saturday! I opened up the well packed box and found my stones with a nice little freebie bag containing some Coconara mouthtips. These guys are the real deal and offer top notch service.
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I placed an order at 12pm eastern on Friday and I received my shipment on Tuesday. Over a holiday weekend and they still got it to me in Florida that fast. Everything was 100% correct and they even threw in 2 tangiers containers. Very happy with my order and I would definitely recommend them.
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I have to say, I have very mixed feelings about 5 star. I am pretty turned off from ordereing from them again.

I wont make this too long, but I do want to tell the whole story.


[b]The short version[/b] - Had to call back many times to get the story behind my order. Had flavors listed on the website they did not have. When I received my order the KM hammer tongs I ordered were scratched to hell, and had coal reside/powder on them. Alex offered to send me a shipping lable and refund me, but claimed that all KM hammer tongs came like that because of how they were made. I did not buy that for a second and consulted some people who's oponions I trust, and they also agreed I was sent used tongs. He did include a free fancy/Nu hose and a 50g box of Al fakher to apologize for the troubles, but the tong issue pushed me over, its to shady for me to order from again. I would only order from them again for Fumari coals for my Goza, and if I can get them anywhere else or find a better alternative, I will.

[b]The long detailed version[/b] - placed my first order on a sunday evening, east coast. I had ordered Tangiers Welsh Cream in Noir, and Peach Iced Tea in lucid because I could not find it in Noir on the website. I also ordered a 250g box of Nakhla Mint, a box of Chronic Hookah nats, a box of Fumari coals, and some KM Hammer Tongs. I had seen a fumari promotion earlier in the week and sent an email along with my order asking if it was still good.

Monday comes and goes and I have no reply to my email or anything else. No harm done at this point. I went to smoke that night and noticed that my Fancy/Nu hose was starting to crack. I had not received any email that my order had been shiped either, so I sent another email asking if I could add a green fancy/nu hose to my order and if they could adjust my charge for me. I woke up on tuesday to an email from alex@5starhookah.com saying that they would be happy to do that for me, to call in the morning.

Being on the east coast , I have a 3 hours time difference. So I call at 12 my time, 9 their time. Alex picks up and I had told him that I had received an email from them the following night saying that I could att the hose to my order. He told me, no, it was not from him (even though its from alex@5starhookah.com..). He said that he could not help me, that I had to wait for someone else to get there. I found that strange that the owner of the buisness could not help me, but ok.

So 3 hours later I call back, and the person I need to talk to is still not there. Alex said he would try to help me in the mean time. I gave him my invoice number, and he said there was no record of my order. I said I knew this to be wrong as I was looking at my order on the website, and I had also confirmed with my bank that my payment went though.

He then told me that if I had ordered Sunday, my order would have been shipped Monday. He asked me to tell him what was in my order. When I told him Welsh Cream he stopped me and said that he knows he did not ship it out because they have not had it in "weeks". He then said I just needed to call back to speak with the person, I think her name was Mary whens he got there.

So I try agian, and he said she was having some car troubles. He offered to have her call me, but I said no, because I would not be available and would call back a few hours later.

So I do, and finally get through to Mary. She cleared things up some, and said that he could not find my order because she had set it aside because they did not have the Welsh Cream and she needed to call me. She said that the "Tangiers rep was supposed to bring the Welsh Cream today" but had not. So we ended up switch my order around some. They did end up having Peach Iced Tea in Noir even though it was not on the website, so I got that and switched to lucid to ILTOBC. She said the Fumari promotion was no longer going on, but would throw something else in for me. Very cool and appriciated.

It was shippied out and I received it quickly. My Fancy/Nu hose was in there, as well as a 50g box of Al Fakher kiwi. However, the KM Hammer tongs had a ton, and I mean a TON of scratches on them. The tips were also blackened from coal powder, and If I ran my fingers agross them they would come off dirty. They were obviously used. I called 5 star and left a message. He called me back about 20 minutes later. I thanked him for the free products, but told him about the tongs and that I was not happy. He said that all KM tongs were like that because they were hand made and made from scrap metal. I find that hard to believe. He said that if I wanted he would send me a shipping label and I could send them back and get a refund. I told him I would think about it , because I wanted to ask around. I asked a few people and they agreed, the tongs had been used. I ended up keeping them because they ARE tongs, and will get that way anyway, but its still bad shady business, and I paid for new tongs, not used ones.

[b]TL;DR[/b] Everything combined, the mixed up stories, the fact that the owner could not help me , and getting a used/damaged item has turned me off from ordering again. I will say that he did give me some free items and offered to refund, but it should never have happened in the first place. Edited by Floataround
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I ordered about 500g of Shisha Tobacco, a tray and some coal. I live in Canada and pre-arranged a shipping price with Alex at 5Starhookah. I made the order online and it did not give me any option to pay for international shipping, however I clearly indicated for him to charge the international shipping. Two weeks have gone by and I have emailed him several times to find out whats going on and he has not sent my order and said that I never paid the addition shipping.
Alex is useless, does not reply to emails or read the notes when you order. Avoid avoid avoid this website when it come to international orders.
I got so frustrated with this guy, I just canceled my order.
I have read other forums on 5starhookah.com and they have a really bad track record for international orders. If you live outside of the U.S do not use 5starhookah
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[b][u]Grrrrrrrrreat[/u] [/b]service! Fast delivery. Overall Terrific vendor. Much love. Will definitely continue to shop with them.
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I guess i should put in my .02. The owner of my local lounge asked me to get some tangiers for him to try serving. We ordered 8 or 10 250's for a good variety. Everything came well packed, in a reasonable amount of time, and everythign was correct.
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[quote name='mushrat' timestamp='1331322986' post='541947']
I guess i should put in my .02. The owner of my local lounge asked me to get some tangiers for him to try serving. We ordered 8 or 10 250's for a good variety. Everything came well packed, in a reasonable amount of time, and everythign was correct.
[/quote]I thought this Thread was specifically for 5starhookah? Im confused. hehe
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[quote name='navy876' timestamp='1331393318' post='542046']
[quote name='mushrat' timestamp='1331322986' post='541947']
I guess i should put in my .02. The owner of my local lounge asked me to get some tangiers for him to try serving. We ordered 8 or 10 250's for a good variety. Everything came well packed, in a reasonable amount of time, and everythign was correct.
[/quote]I thought this Thread was specifically for 5starhookah? Im confused. hehe
[/quote]

Mush helped the owner of his local lounge order 8 or 10 250g packages of Tangiers from 5StarHookah to try serving there.
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Ohhh okay, got'cha.
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Just ordered 5.5kg of Tangiers, 7 bowls and 6 boxes of coconaras from 5star. The service was fantastic, they shipped fast and it arrived fast. Zero complaints and after some issues in the past, I feel that they have totally redeemed themselves. I will be ordering from them again :D
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I have placed multiple orders with 5star, and I must say each time has been smooth sailing! First off, they generally have the cheapest prices. Second, I tend to place my orders at night (I'm not sure why, it just happens that way) and everything is always shipped the next day accompanied with an email providing a tracking number. Last, the gifts they throw in tend to be awesome! 10/10!
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