FactorE Posted November 17, 2009 Share Posted November 17, 2009 Sahara Smoke PROBLEMS! IMPORTANT! Alright guys, I recently ran into a problem with SS that literally left me frustrated and angry. Now, If i am breaking any rules by posting here, I am sorry but I felt this needed to be on here for public service annoucement. There are two parts to this so if it is too long to read just read part two. sorry if my spelling and grammar is crap right now i am on a rush to work.... Here is what happend I ordered a Nar Stem, a seperate subzero vase, and evolution tea shisha 50g jar of peanut butter. I only received the stem without the charcoal tray and rubber bowl stopper, and as for the shisha it did not come at all. SO I called SS and the lady on the phone told me that if I buy the stem seperately it does not come with a charcoal tray and grommet. However here the description on tthe website: Comes complete with 1 Rubber Grommet, 1 Rubber Bowl Stopper, 1 Rubber Hose Stopper, Charcoal Tray, and Metal Tongs. After some arguing, they made me send another email of pictures of the items that is present which is stupid in my opinion because if i am really a liar i can just not take the items i claim are missing and only show them the stuff i said is in there. Anyhow, i took the pictures, sent the email and going back and forth with emails they finally sent me my package. COMPLETE! And I am still happy and satisfied cuz even though they messed up, I still got my items! WHERE THE REAL PROBLEM BEGINS: PART 2 I decided to finally smoke my nar stem, and after ONE use some kind of crap or gunk apears all over the stem, its inside all over and it is disgusting.. I linked the photos below..d Immediately, I washed it over and the next day it appeared again, so I washed it again and it apeared again. Eventually, I realized that it is a problem and defect so I did some research on the forums and internet and found out that i am not the only person wtih the problem and there’s been customers before me that ran into the problem and it is a defect. http://www.flickr.com/photos/44697654@N05/4110868265/ http://www.flickr.com/photos/44697654@N05/4111633634/ http://www.flickr.com/photos/44697654@N05/4110867419/ http://www.flickr.com/photos/44697654@N05/4111632628/ http://www.flickr.com/photos/44697654@N05/4110866579/ Thus, I contacted SS and provided the pictures. And even after i decribed the situation and that I washed it twice extensively after one use, this is there response: If you are cleaning the hookah after every use this will not happen to your stem. After cleaning it the residue will come off and eventually it will stop happening. Let me know if you have any questions After several back and forth emails and me arguing here their updated response: I showed your photos to the shipping manager and if you scrub that part of the stem right after each use the gunk will come off. If you need further assistance let me know. then finally: I am sorry that this has become an inconvience to you, but we will not be able to give you a replacement, because the gunk should come off after you scrub the area. This will not effect your smoking session in any way at all because that area is were the grommet goes. If you need any assistance let me know. then they offered me a discount.... now i just want to say first of all i stated many times in my email and in the pictures that the gunk or whatever they call it is all over the hookah and especially all over the stem inside, and i dont see how after explaining it in the email numerous time that they can just ignore it and pretend it is only in the grommet area. Guys i been smoking for about 6 years now and i practically ordered from every vendor even some banned ones as well and usually nothing happens to a point where i have to vent on a forum. I hate drama and i usually stay out of it but this is just wrong. I cant stand being stuck with a defective product, and after reading some sources from other customers that suffer from this as well I am left thinking they never fix the problem and just continue to sell defects. Before, I only smoke from Mya, KM or certain Syrians exclusively but with the design of the Nar stem i was suckered into buyin from them. Dont make the same mistake! take care guys! thanks! Link to comment Share on other sites More sharing options...
r1v3th3ad Posted November 17, 2009 Share Posted November 17, 2009 I'd say report them to the Better Business Boro...they are selling defective products Link to comment Share on other sites More sharing options...
Brandon` Posted November 17, 2009 Share Posted November 17, 2009 SS is usually good with orders. Try washing that part with lemon juice and baking soda. Link to comment Share on other sites More sharing options...
seefoodlover Posted November 17, 2009 Share Posted November 17, 2009 totally agree with the BBB. Report them. Link to comment Share on other sites More sharing options...
Stuie Posted November 17, 2009 Share Posted November 17, 2009 ... another story, just like the others. *sigh* Link to comment Share on other sites More sharing options...
cotsi95 Posted November 17, 2009 Share Posted November 17, 2009 They know and have known there stems are defective. They said they have fixed the problem which is a lie. Sorry this happened to you. The only thing I can say is research before you buy next time. The defect has been known for a long time now. Link to comment Share on other sites More sharing options...
Jacob Shock Posted November 17, 2009 Share Posted November 17, 2009 i love sahara smoke, but ive never orderd a stem from them. all i buy is Ayam Zaman and ive purchased a couple vortex bowls, coals, and some other shisha. Link to comment Share on other sites More sharing options...
FactorE Posted November 17, 2009 Author Share Posted November 17, 2009 And to add on top of that someppl suggested it could be hard water, however i live in california and i know how bad the water is here so i actually have a filter device for all my water. Link to comment Share on other sites More sharing options...
mushrat Posted November 17, 2009 Share Posted November 17, 2009 I think we have a saharasmoke vendor review thread. you should also post in there. Link to comment Share on other sites More sharing options...
RogueSmoker Posted November 17, 2009 Share Posted November 17, 2009 My wife bought our first hookah from them and it gunked up bad still (cleaned everytime after smoking and used a hairdryer to dry it) a few weeks after setting it aside that's when the stem snapped in 1/2. Link to comment Share on other sites More sharing options...
RingsMaster Posted November 17, 2009 Share Posted November 17, 2009 QUOTE (mushrat @ Nov 17 2009, 10:49 AM) <{POST_SNAPBACK}>I think we have a saharasmoke vendor review thread. you should also post in there.amen best way to make an impact on a company is to call them out in public, id know had to do it to Microsoft a few times Link to comment Share on other sites More sharing options...
Hippo_Master Posted November 17, 2009 Share Posted November 17, 2009 Their stems are horrid pieces of shit. I would ever buy anything from them unless it's a vase, and even then 40 bucks is too much. Link to comment Share on other sites More sharing options...
Tyler Posted November 17, 2009 Share Posted November 17, 2009 Another reason to never order from anyone except HJ. Link to comment Share on other sites More sharing options...
Scoop Posted November 17, 2009 Share Posted November 17, 2009 your first mistake was buying anything from them. your second was thinking they care. no offense intended of course.Sahara smoke is crap. everything they release is crap. Link to comment Share on other sites More sharing options...
FactorE Posted November 18, 2009 Author Share Posted November 18, 2009 thanks guys, ima copy the post to the vendor review section. LETS ALL HOPE NOBODY GETS TRICKED BY SS AGAIN! Link to comment Share on other sites More sharing options...
ilikemyusername Posted November 18, 2009 Share Posted November 18, 2009 sorry you got duped, happens to the best of us at one time or another. Link to comment Share on other sites More sharing options...
redjako Posted November 18, 2009 Share Posted November 18, 2009 QUOTE (Brandon` @ Nov 16 2009, 10:55 PM) <{POST_SNAPBACK}><br />SS is usually good with orders. Try washing that part with lemon juice and baking soda.<br /><br /><br /><br />Screw that, he bought a NEW hookah correct?Go to goddamn war.Note everything down (just like you have here), post all over teh interwebz, BBB, FTC, go bezerk if they don't make you happy (meaning, a replacement or a 50$ cash order for selling you a shitty hookah). Even worse, it could be completely un-hygienic.The hookah industry is too sparse to really have standards of quality, but that doesn't mean you should settle for shit service and the WRONG products when you order. Link to comment Share on other sites More sharing options...
FactorE Posted November 18, 2009 Author Share Posted November 18, 2009 thanks guys once again for all the support but i am too busy with my personal life and work to pursue any further. i got duped some money but whatevers lesson learned, all i wanted to do was make a post so everyone will know what happend and prevent you guys from getting duped as well. Link to comment Share on other sites More sharing options...
inino Posted November 18, 2009 Share Posted November 18, 2009 QUOTE (Hippo_Master @ Nov 17 2009, 11:51 AM) <{POST_SNAPBACK}>Their stems are horrid pieces of shit. I would ever buy anything from them unless it's a vase, and even then 40 bucks is too much.their vases are shitty too, way too thin. rather pay 60 for jumbo bohemian.Isnt SS the people who make those really really annoying videos?? Link to comment Share on other sites More sharing options...
Stuie Posted November 18, 2009 Share Posted November 18, 2009 QUOTE (inino @ Nov 18 2009, 10:36 AM) <{POST_SNAPBACK}>QUOTE (Hippo_Master @ Nov 17 2009, 11:51 AM) <{POST_SNAPBACK}>Their stems are horrid pieces of shit. I would ever buy anything from them unless it's a vase, and even then 40 bucks is too much.their vases are shitty too, way too thin. rather pay 60 for jumbo bohemian.Isnt SS the people who make those really really annoying videos??yes and Hookah Hookah... god those videos."I am using Hookah Hookah __________ because it's the best out there..." Link to comment Share on other sites More sharing options...
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